Build Amazing Customer Experiences

Transform customer experience on a Unified Customer Experience Management platform designed to help you acquire, retain, and grow your customers.

1

Grow Customer Lifetime Value

Engage customers anywhere, anytime, across any channel with personalized, context-driven support

2

Operate More Efficiently

Reduce cost per interaction with AI and automation that increases self-service containment, boosts workforce productivity, and reduces attrition

3

Maximize Technology Investments

Consolidate, integrate, and customize your technology in ways that reduce costs and IT overhead, while increasing business collaboration

Focus on CX: Customer Expectations Have Changed
Consumers want unified experiences that siloed and dated solutions can’t deliver.

Consumer Habits


Customers are buying and interacting over more channels than ever before, they switch between them and expect companies to follow and remember their conversations.


Consumer Expectations

Consumers no longer compare experiences among competitors. They compare companies to the best experiences they’ve ever had.


Consumer Tech-adoption

Today, companies hear from their customers more but understand less. Consumers are adopting new technologies faster than companies can adapt to them. 



Say goodbye to siloed conversations and hello to a unified experience.

 Check out Nextiva University and learn about our customer experience packages.

See how NextivaCX brings all your communication channels to one place

Focus on CX

Nextiva CX Demo

Discover Nextiva Contact Center
Create amazing customer experiences with AI-powered enterprise contact center software.

Voice


Ensure every customer feels heard with enhanced voice capabilities, including voice bots and context-rich conversations.


Digital

Elevate every interaction with Nextiva’s seamless digital capabilities, ensuring robust, real-time engagements across multiple digital channels like chat, email, and social medi

Journey

Enhance every customer’s journey with Nextiva’s sophisticated tracking and analytics, which ensure a personalized, context-aware experience from start to finish.

Nextiva Contact Center Resources

Watch & Learn

Discover Nextiva Contact Center

Nextiva Contact Center empowers businesses to connect with their customers. Watch this video to better understand the role Nextiva Contact Center plays in your customer achieving their business goals

Watch & Learn

Nextiva Contact Center Webinar

Uncovering Contact Center Opportunities into Key Verticals: FinServ, Healthcare & Retail

  • This exclusive webinar is designed to help you successfully position Contact Center as a Service (CCaaS) in high-growth industries. Learn how Financial Services, Healthcare, and Retail organizations leverage CCaaS to enhance customer engagement, streamline operations, and drive business success.
  • Gain industry-specific insights, sales strategies, and key benefits to help you close more deals in these lucrative markets.
  • Callout/sidebar: Partners using vertical-specific approaches see 35% higher close rates.
  • Why use a vertical-specific approach:
  • Speak the industry language
  • Address specific compliance needs
  • Target unique pain points
  • Higher close rates
  • Faster sales cycles
  • Larger deal sizes


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